FAQ
Answers to common questions about products, prescriptions, availability, and store services.
Do I need an appointment to visit the store?
No appointment is needed. Walk-ins are welcome during our regular working hours. However, for eye exams or specific consultations, we recommend calling ahead.
Can I order prescription glasses?
Yes, we offer prescription lenses for most of our frames. Bring your prescription to the store, and our team will help you choose the right lenses.
Do you sell sunglasses and optical frames?
Yes, we have a wide selection of both sunglasses and optical frames from top international and local brands.
How can I check if a product is available?
You can contact us by phone or email to check availability before visiting the store.
Can you help me choose frames for my face shape?
Absolutely! Our staff is trained to help you find frames that suit your face shape, style preferences, and prescription needs.
How long does it take to prepare prescription glasses?
Standard prescription glasses are ready in just 15 minutes. Complex prescriptions may take longer.
Do you offer frame adjustments or repairs?
Yes, we offer free adjustments and minor repairs for frames purchased from our store.
What payment methods do you accept?
We accept cash, all major debit and credit cards, and bank transfers.
Can I reserve a frame before visiting?
Yes, contact us with the product details, and we can reserve it for you for up to 48 hours.
Where is Optika Iris located?
We are located in Skopje. Please visit our Contact page for the full address and directions.